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CSA Service Desk Notice: Phishing Scam

The Canadian Securities Administrators (CSA) has been monitoring its systems for unusual activities after several registrants received e-mails that purport to come from CSA staff.  The CSA is also aware of similar fake e-mails that appear to come from the Investment Industry Regulatory Organization of Canada (IIROC) and the Mutual Fund Dealers Association (MFDA) and other security regulators.

The e-mails are believed to be malicious "phishing" attempts by unknown individuals who are trying to obtain personal information or confidential business information. The CSA strongly urges anyone receiving an e-mail from the CSA, IIROC or MFDA to verify:

      1)  Is the message from a real CSA, IIROC or MFDA e-mail address?
      2)  Is the message from someone you know who works at one of these organizations?
      3)  Were you expecting this e-mail?

Should you receive a suspicious e-mail claiming to be from the CSA please contact us at
CSA-ACVM-Secretariat@acvm-csa.ca, if you clicked a link, or you are concerned that your account(s) have been compromised, the CSA recommends you change your email and login passwords.

When we are made aware of a specific incident, the cybersecurity team and other experts at the CSA work quickly to address the issue.


CSA Service Desk Notice: COVID-19

The CSA Service Desk team is open for business.  The team is working remotely to support social distancing and the direction of our local authorities as per the COVID-19 guidelines.

The contact information and hours of operation for the
CSA Service Desk remain unchanged however the following considerations have been made to ensure services continue uninterrupted during this time:

Firm Enrolment Forms (for firms applying to enrol on NRD)
  • Do not courier NRD Enrolment documents. Scan and send via email to csaops@cgi.com instead.
  • We will follow up to collect hard copy versions once we return to the office.
  • The firm enrolment fee can be paid via EFT. Please email csaops@cgi.com for instructions.

  • Please contact the CSA Service Desk at 1-800-219-5381 should you have any questions.  We understand this is an uncertain time for everyone and thank you in advance for your patience and understanding.

    There is no change to filing individual submissions on NRD.


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