National Registration Database

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CSA Service Desk Notice: NRD Password Policy Enhancement

The Canadian Securities Administrators (CSA) will be conducting maintenance on the National Registration Database (NRD) to implement a password policy enhancement to improve the overall security of user passwords. The new password policy will protect against malicious individuals and organizations seeking unauthorized access to the CSA National Systems. These changes align with industry best practices and standards to protect user accounts and data. Once the password policy has been successfully deployed, all NRD users will be prompted to change their current password to conform to the new policy.

We expect normal activities will not be impacted. In the unlikely event that users encounter a problem logging into the site, users may contact the helpdesk at 1-800-219-5381 or by email at

For more information, refer to
National Registration Database Information website.

CSA Service Desk Notice: Phishing Scam

The Canadian Securities Administrators (CSA) regularly monitor for potential threats or scams put forth by cybercriminals to better protect against unauthorized access such as phishing scams.

Should you receive a suspicious e-mail claiming to be from the CSA please contact us at, if you clicked a link, or you are concerned that your account(s) have been compromised, the CSA recommends you change your email and login passwords.

When we are made aware of a specific incident, the cybersecurity team and other experts at the CSA work quickly to address the issue.

CSA Service Desk Notice: COVID-19

The CSA Service Desk team is open for business.  The team is working remotely to support social distancing and the direction of our local authorities as per the COVID-19 guidelines.

The contact information and hours of operation for the
CSA Service Desk remain unchanged however the following considerations have been made to ensure services continue uninterrupted during this time:

Firm Enrolment Forms (for firms applying to enrol on NRD)
  • Do not courier NRD Enrolment documents. Scan and send via email to instead.
  • We will follow up to collect hard copy versions once we return to the office.
  • The firm enrolment fee can be paid via EFT. Please email for instructions.

  • Please contact the CSA Service Desk at 1-800-219-5381 should you have any questions.  We understand this is an uncertain time for everyone and thank you in advance for your patience and understanding.

    There is no change to filing individual submissions on NRD.

    here for previous news updates.