What browsers does NRD support? |
Why can't I bookmark a specific NRD page? |
How can I change my password? |
What are NRD's mandatory fields? |
Can I use the browser's navigation buttons? |
What is a "session time-out"? |
How does NRD's "Reset" button work? |
What is "system lock-out"? |
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NRD Browser compatibility:
Supported Browsers
Microsoft Edge
Google Chrome
Mozilla Firefox
To use NRD, all browsers must have JavaScript and cookies enabled.
All browsers must run on a platform that Microsoft actively supports.
NRD users using unsupported browsers may notice that some features do
not work or that the application does not load.
Using an unsupported browser may also pose a security risk.
For the best NRD experience, we recommend downloading the latest version
of the browsers listed above from any of their respective home sites.
Warning
In addition, it is advisable that you use NRD's own navigation
buttons and links for optimal system performance. |
From the Admin Tools
tab located on the main NRD navigation bar, click Change Password link. NRD
will display the mandatory fields for a password change.
At the Change your password page, key in your old password once in the first field. Key in your new password in the second and third fields. Click Save and Continue.
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NRD will display a message confirming that your new password has been changed.
User IDs are unique to each individual who requires access to NRD. For accountability purposes, do not share user IDs or passwords. Both user IDs and passwords are case-sensitive and are stored in encrypted format.
Guidelines for Password Selection
that is easy to remember, so you don't have to write it down
the new password must be 10-128 characters, contain at least 1 upper case character, at least 1 lower case character, at least 1 numeric character, at least 1 special character (limited to the following: !, #, $, %, &, +, -, @, _, £) and not contain 3 consecutive or consecutive recurring characters (example: AAA or 222 or ABC or 123)
that you can type quickly, without having to look at the keyboard (this makes it harder for someone to see your password if they are watching over your shoulder).
For each user, NRD will restrict the twenty previous passwords from
reuse. |
Do not choose a
password:
made up of all digits or all the same letter
containing your logon ID name in any form (as is, reversed, capitalized, etc.)
with your user name or any part of your full name or any other personal information that would be common knowledge. (i.e. birthday, child's name etc.)
made up of other information easily obtained about you, including
license plate numbers, telephone numbers, make of automobile,
hobbies, etc.
Note: please do Not use the following password.
Password Tips |
Examples of Good Passwords |
Alternate between consonants
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R$Sg2V31dR
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Include alphabetic, numeric and special characters |
RB12T&3t7Z |
NRD Impacts on Browser's Button Functionality |
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If |
Then |
you are viewing firm or individual information |
you may use your browser's navigation buttons. |
you are working on a page on which you are required to enter information |
you should not use your browser's navigation buttons. |
The following will help you understand the functionality linked to NRD buttons:
Button |
Function |
Acknowledge |
Fees - Acknowledge fee payment, and proceeds to the next page
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Active Locations
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Request to view active locations within a specific jurisdiction |
Add Another
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Saves current page and returns same page with values reset
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Approve |
Regulator approves a submission within their jurisdiction
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Cancel
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Returns the previous page for instances that require user information validation
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Change in Branch Manager |
Initiate a submission to change the branch manager of a location
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Change Location Address
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Initiate a submission to change the address of a location |
Change in Location Type
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Initiate a submission to change the type of a location
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Change or Surrender Registration Categories
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Initiate a submission to change or surrender registration categories for an Individual Registrant |
Close a Location
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Initiate a submission to close a location
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Closed Locations
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Request to view closed locations within a specific jurisdiction
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Continue >>
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Proceeds to the next page for typically for display only pages
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Generate Report
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Generate a specific report based on report criteria
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Generate Printable Form
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Generates a PDF file
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Next 10 >>
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Returns the next 10 results on search results pages
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<< Previous 10
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Returns the previous 10 results on search results pages
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Printable Page
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Generates Printable version of the page
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Reset
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Resets fields to original values, any input entered is not saved
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Retrieve Report
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Retrieve a previously generated report based on a report number
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Return to Submission
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Returns user to a submission in progress
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Return to Task Menu
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Takes user back to their respective task menu
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Submit to Regulators
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Authorized Firm Representatives requests to submit a submission to regulators
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View History
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Returns page with historical information for specific submissions and records
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If you try to bookmark NRD to a specific page, your bookmark will only bring you to the NRD splash page where you will have to choose a language and go through the login process. This process was added to enhance NRD security.
All NRD fields are mandatory except in areas where clearly indicated "Not applicable" or "If applicable". You will be reminded through an error message to complete mandatory fields to progress through the application.
Warning
In addition, it is advisable that you use NRD's own navigation buttons and links for optimal system performance.
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You have left your personal computer unattended for 45 minutes or
more. When returning to your computer, NRD will
terminate your NRD user session.
NRD will then display the NRD home page.
Log back into NRD.
If |
Then |
you were working on a submission before your session timed out, |
click on Work-in-progress (WIP) to retrieve the submission. |
System Lock Out is a NRD security feature against users who do not have approved access to the system and who are trying to log into NRD.
Causes of "System lock-out"
You have had three unsuccessful log in attempts within 45 minutes; or,
you have attempted to change your password and have entered an invalid current password three times within 45 minutes.
After attempting either to log in or to change your password, NRD
will display the following message: "You have had three
unsuccessful login attempts. Contact your user ID administrator for
assistance.
Click here to access the NRD home page."
Request your user ID administrator to reset your password.