What browsers does NRD support?

NRD Browser compatibility:
 

Supported Browsers
 

• Microsoft Edge

• Google Chrome

• Mozilla Firefox

To use NRD, all browsers must have JavaScript and cookies enabled.
 

All browsers must run on a platform that Microsoft actively supports.
 

NRD users using unsupported browsers may notice that some features do not work or that the application does not load.
 

Using an unsupported browser may also pose a security risk.
 

For the best NRD experience, we recommend downloading the latest version of the browsers listed above from any of their respective home sites.
 

How can I change my password?

1. From the Admin Tools tab located on the main NRD navigation bar, click Change Password link. NRD will display the mandatory fields for a password change.
    

2. At the Change your password page, key in your old password once in the first field. Key in your new password in the second and third fields. Click Save and Continue.

3. NRD will display a message confirming that your new password has been changed.

NRD Password Policy

User IDs are unique to each individual who requires access to NRD. For accountability purposes, do not share user IDs or passwords. Both user IDs and passwords are case-sensitive and are stored in encrypted format.

Guidelines for Password Selection

Choose a password:

• that is easy to remember, so you don't have to write it down

• the new password must be 10-128 characters, contain at least 1 upper case character, at least 1 lower case character, at least 1 numeric character, at least 1 special character (limited to the following: !, #, $, %, &, +, -, @, _, £) and not contain 3 consecutive or consecutive recurring characters (example: AAA or 222 or ABC or 123)

• that you can type quickly, without having to look at the keyboard (this makes it harder for someone to see your password if they are watching over your shoulder).

Do not choose a password:
 

• made up of all digits or all the same letter

• containing your logon ID name in any form (as is, reversed, capitalized, etc.)

• with your user name or any part of your full name or any other personal information that would be common knowledge. (i.e. birthday, child's name etc.)

• made up of other information easily obtained about you, including license plate numbers, telephone numbers, make of automobile, hobbies, etc.
  Note: please do Not use the following password.
   

Can I use the browser's navigation buttons?

How do the NRD buttons work?

The following will help you understand the functionality linked to NRD buttons:

Why can't I bookmark a specific NRD page?

If you try to bookmark NRD to a specific page, your bookmark will only bring you to the NRD splash page where you will have to choose a language and go through the login process. This process was added to enhance NRD security.

What are NRD's mandatory fields?

All NRD fields are mandatory except in areas where clearly indicated "Not applicable" or "If applicable".   You will be reminded through an error message to complete mandatory fields to progress through the application.

What is a session time-out?

How to Deal with Session Time-out / Expiry 

1. You have left your personal computer unattended for 45 minutes or more. When returning to your computer, NRD will terminate your NRD user session.
    

2. NRD will then display the NRD home page.
    

3. Log back into NRD.

What is "System lock-out"?

System Lock Out is a NRD security feature against users who do not have approved access to the system and who are trying to log into NRD.

Causes of "System lock-out"
 

• You have had three unsuccessful log in attempts within 45 minutes; or,

• you have attempted to change your password and have entered an invalid current password three times within 45 minutes.

How to Deal with System Lock Out

1. After attempting either to log in or to change your password, NRD will display the following message: "You have had three unsuccessful login attempts. Contact your user ID administrator for assistance.   Click here to access the NRD home page."
    

2. Request your user ID administrator to reset your password.