FAQs: Technical

What are NRD's system requirements?

Why can't I bookmark a specific NRD page?

How can I change my password?

What are NRD's mandatory fields?

How can I get Acrobat Reader?

What is a "session time-out"?

How can I download a newer version of Internet Explorer or Netscape?

How can I enable cookies?

Can I use the browser's navigation buttons?

How can I enable JavaScript in my browser?

How does NRD's "Reset" button work?

What is "system lock-out"?

 

 

 

What are NRD's system requirements?

NRD is aware that you have your own preferences when browsing the Web. That is why NRD provides support for different configurations. Currently, NRD requires the following:
 

 

 

Warning


For security reasons, if you stop entering information on NRD for more than 45 minutes, your information will be stored in WIP (Work in Progress) and NRD will automatically log you out of the system. You will have to log back into NRD and click on WIP to continue your task at hand.  In addition, if you try to bookmark NRD to a specific page, your bookmark will only bring you to the NRD splash page where you will have to choose a language and go through the login process.

 

In addition, it is advisable that you use NRD's own navigation buttons and links for optimal system performance.
 

 

 

How can I change my password?

  1. From the Admin Tools tab located on the main NRD navigation bar, click Change Password link. NRD will display the mandatory fields for a password change.
     

  2. At the Change your password page, key in your old password once in the first field. Key in your new password in the second and third fields. Click Save and Continue.

 

 
  • Make sure that you key in the same new password. If the passwords do not match, NRD will prompt you to key in the same new password.
     

  • For security reasons, NRD will display only asterisks when passwords are keyed in.
     

  • See the following NRD password policy for valid passwords.
     

 

  1. NRD will display a message confirming that your new password has been changed.

 

 

NRD Password Policy

User IDs are unique to each individual who requires access to NRD. For accountability purposes, do not share user IDs or passwords. Both user IDs and passwords are case-sensitive and are stored in encrypted format.

 

Guidelines for Password Selection

Choose a password:

 

For each user, NRD will restrict the five previous passwords from reuse.
 

 

Do not choose a password:
 

 

Password Tips

Examples of Good Passwords

 

Alternate between consonants

 

 

RS2V3R

 

 

Include both alphabetic and numeric characters
 

RBT37Z

 

 

How can I get Acrobat Reader?

 

NRD currently requires Acrobat Reader (version 4.0 or greater). This enables NRD to provide the richest possible user interface and fastest possible performance for the application.

 

In order to open PDF documents, you need to have Adobe's Acrobat Reader version 5.0 software installed. You can download Acrobat Reader for free at www.adobe.com.

 

 


 

 

 

How can I download a newer version of Internet Explorer or Netscape?

NRD currently requires Microsoft Internet Explorer (version 5.0 and 5.5) or Netscape Communicator (version 6.2). This enables NRD to provide the richest possible user interface and fastest possible performance for our application. NRD is aware that you have your own preferences when browsing the web. That is why NRD provides support for different configurations.
 

 

Microsoft Internet Explorer

Netscape Communicator

 

Click the following button to link to http://www.microsoft.com

 

 

Click the following button to link to http://home.netscape.com

 

 

 

 

Can I use the browser's navigation buttons?

 

NRD Impacts on Browser's Button Functionality   

If

Then

you are viewing firm or individual information

you may use your browser's navigation buttons.

you are working on a page on which you are required to enter information

you should not use your browser's navigation buttons.

 

 

 

How do the NRD buttons work?

The following will help you understand the functionality linked to NRD buttons:

 

Button

Function

Acknowledge

 

Fees - Acknowledge fee payment, and proceeds to the next page

 

 

Active Locations

 

Request to view active locations within a specific jurisdiction

 

Add Another

 

 

Saves current page and returns same page with values reset

 

Approve

 

Regulator approves a submission within their jurisdiction

 

Cancel

 

 

Returns the previous page for instances that require user information validation

 

Change in Branch Manager

 

Initiate a submission to change the branch manager of a location

 

 

Change Location Address

 

Initiate a submission to change the address of a location

 

Change in Location Type

 

 

Initiate a submission to change the type of a location

 

 

 

Change or Surrender Registration Categories

 

Initiate a submission to change or surrender registration categories for an Individual Registrant

 

Close a Location

 

 

Initiate a submission to close a location

 

 

Closed Locations

 

 

Request to view closed locations within a specific jurisdiction

 

 

Continue >>

 

 

Proceeds to the next page for typically for display only  pages

 

 

Generate Report

 

 

Generate a specific report based on report criteria

 

 

Generate Printable Form

 

Generates a PDF file

 

 

Next 10 >>

 

 

Returns the next 10 results on search results pages

 

 

<< Previous 10

 

 

Returns the previous 10 results on search results pages

 

 

Printable Page

 

 

Generates Printable version of the page

 

 

Reset

 

 

Resets fields to original values, any input entered is not saved

 

 

Retrieve Report

 

 

Retrieve a previously generated report based on a report number

 

 

Return to Submission

 

 

Returns user to a submission in progress

 

 

Return to Task Menu

 

 

Takes user back to their respective task menu

 

 

Submit to Regulators

 

 

Authorized Firm Representatives requests to submit a submission to regulators

 

 

View History

 

 

Returns page with historical information for specific submissions and records

 

 

 

Why can't I bookmark a specific NRD page?

If you try to bookmark NRD to a specific page, your bookmark will only bring you to the NRD splash page where you will have to choose a language and go through the login process. This process was added to enhance NRD security.

 

 

What are NRD's mandatory fields?

All NRD fields are mandatory except in areas where clearly indicated "Not applicable" or "If applicable".  You will be reminded through an error message to complete mandatory fields to progress through the application.

 

 

What is a session time-out?

Warning


For security reasons, if you stop entering information on NRD for more than 45 minutes, your information will be stored in WIP (Work in Progress) and NRD will automatically log you out of the system. You will have to log back into NRD and click on WIP to continue your task at hand. In addition, if you try to bookmark NRD to a specific page, your bookmark will only bring you to the NRD splash page where you will have to choose a language and go through the login process.

 

In addition, it is advisable that you use NRD's own navigation buttons and links for optimal system performance.

 

How to Deal with Session Time-out / Expiry 
  1. You have left your personal computer unattended for 45 minutes or more. When returning to your computer, NRD will terminate your NRD user session.
     

  2. NRD will then display the NRD home page.
     

  3. Log back into NRD.

 

If

Then

you were working on a submission before your session timed out,

click on Work-in-progress (WIP) to retrieve the submission.

How can I enable cookies?

Microsoft Internet Explorer, version 5.5
  1. Open Microsoft Explorer.
     

  2. From the Tools menu on the Internet Explorer Toolbar, select Internet Options.
     

  3. Click the Security tab at the top of the Internet Dialog Box.
     

  4. Click the Custom Level button to change the security settings.
     

  5. Scroll down to the Cookies section and complete settings as follows:
     

 

Function

Do the following...

Allow cookies that are stored on your computer

Ensure that Enabled is selected

Allow per-session cookies (not stored)

Ensure that Enabled is selected

 

  1. Click OK to save the Security Settings.
     

  2. Click OK to save the Internet Options.

Microsoft Internet Explorer, version 6.0
  1. Open Microsoft Explorer.
     

  2. From the Tools menu on the Internet Explorer Toolbar, select Internet Options.
     

  3. Click the Privacy tab at the top of the Internet Dialog Box.
     

  4. Move the slider to Medium to obtain a recommended average level of privacy.
     

  5. Click OK to save the Internet Options.

 


Netscape Communicator, version 6.2
  1. Open Netscape.
     

  2. From the Edit menu, select Preferences.
     

  3. In the Category window, doubleclick Privacy & Security.
     

  4. Click on Cookies.
     

  5. Select the radio button next to Enable All Cookies in the Cookie section.
     

  6. Click the OK button to save the Preferences.

 

How can I enable JavaScript in my browser?

Microsoft Internet Explorer, versions 5.5 and 6.0

If

then

you do not know what browser version your computer is using

from the browser's Help menu, click About Internet Explorer,  then click OK.

 

 

From Microsoft Internet Explorer, you can enable JavaScript using the following steps:
 

  1. Open Microsoft Explorer. From the Tools menu on the Internet Explorer Toolbar, select Internet Options.
     

  2. Click the Security tab at the top of the Internet Dialog Box.
     

  3. Click the Custom Level button to change the security settings.
     

  4. Scroll down to the Scripting section and complete settings as follows:
     

Function

Do the following...

Active scripting

Ensure that Enabled is selected

Scripting of Java applets

Ensure that Enabled is selected

 

  1. Click OK to save the Security Settings.
     

  2. Click OK to save the Internet Options.
     

 

If you receive further error messages you may need to use the Browser's Refresh button to make sure the page is current.
 

 


Netscape Communicator, version 6.2

If

then

you do not know what browser version your computer is using

from the browser's Help menu, click About Netscape Communicator. Netscape will display which browser version your computer is currently running.

 

 

From Netscape Communicator, you can enable JavaScript using the following steps:
 

  1. From the Edit menu, select Preferences.
     

  2. Click Advanced located on the left menu and complete settings as follows:
     

 

Function

Do the following...

 Enable Java

Ensure that Enabled is selected

Enable JavaScript (for Navigator)

Ensure that Enabled is selected

 

 

  1. Click the OK button to save the Preferences.

 

 

What is "System lock-out"?

System Lock Out is a NRD security feature against users who do not have approved access to the system and who are trying to log into NRD.

 

Causes of "System lock-out"
 

 

How to Deal with System Lock Out
  1. After attempting either to log in or to change your password, NRD will display the following message: "You have had three unsuccessful login attempts. Contact your user ID administrator for assistance.  Click here to access the NRD home page."
     

  2. Request your user ID administrator to reset your password.