Help Desk Information

If
Then contact
 
If
Then contact

 

  • you have forgotten your password (for Chief AFRs only),
     

  • you are experiencing system failure,
     

  • you are a firm and want a status on your enrolment on NRD or changes to your bank account or profile,

 

 

 

Contact the CSA Service Desk
Hours of Operation: 7am to 11pm ET Monday to Friday (excluding Canadian statutory holidays)
Assistance is provided in English and French

 

Toll Free (Within North America): 1-800-219-5381
Outside of North America: 1-514-878-8377
Email: nrd@csa-acvm.ca

 

 

  • you have questions related to completing certain fields
     

  • you need additional information related to policies or regulations,
     

  • you are a firm and need to discuss issues, relating to the NRD application,

 

 

 

the CSA : click here for more information.